Use code WELCOME20 at checkout
Valid for one use per customer.
Last Updated: 26 February 2026
| Returns | Not accepted. Research materials cannot be returned once shipped. |
| Change of mind | Not refundable. Please check your order before checkout. |
| Damaged, wrong, or missing order | Replaced or refunded in full, at no cost to you |
| Claim window | 7 days from delivery · 14 days from dispatch if it never arrived |
| What we need | Order number + photos of packaging, vial and label |
| Response time | 2 business days |
| Resolution options | Free replacement · store credit · refund to original payment method |
| Cancellations | Free any time before dispatch (cut-off 12:00 PM ET) |
| Our liability | Limited to the value of the affected items |
| Contact | support@theselora.com |
Selora supplies synthetic peptide reference materials for laboratory research use only. Because the integrity of a research reagent depends on unbroken storage and handling, our policy is stricter than a consumer retail policy. Please read it before ordering.
All sales are final. We cannot accept the return of research materials once they have left our fulfilment facility — opened or unopened. Peptides are sensitive to temperature and light, and once a vial has been in a customer’s possession we have no way to verify the conditions it was held under. We will not return a compound to inventory or supply it to another researcher when its handling history cannot be confirmed. This is standard practice among research-reagent suppliers and exists to protect the quality of what every customer receives.
We also do not offer refunds for change of mind, for ordering the wrong compound or strength, or because a research outcome did not meet expectations. Please check your order carefully before completing checkout.
The above does not apply when the fault is ours. We will make good, at no cost to you, any order that:
Contact support@theselora.com within 7 days of delivery, or within 14 days of dispatch if an order never arrived, and include your order number, a description of the issue, and — for damage claims — photographs of the outer packaging, the vial, and the shipping label.
We review every claim individually and respond within 2 business days. Approved claims are resolved by free replacement shipment, store credit, or a refund to your original payment method including original shipping. We will offer a replacement or store credit first, but a refund is available on request. We do not ask you to return damaged material.
Claims raised after these windows may not be eligible, as we can no longer establish whether the condition arose in transit.
You can cancel any order free of charge before it is dispatched. Our fulfilment cut-off is 12:00 PM ET and orders placed before it usually ship the same business day, so please email support@theselora.com as soon as possible. Once an order has been dispatched it cannot be cancelled.
Please check your shipping address at checkout. If a shipment is returned to us as undeliverable due to an incorrect or incomplete address, we can reship once the parcel reaches us, but a new shipping charge applies and the original shipping is not refundable. If a parcel is refused at delivery, the original shipping cost and any return carriage will be deducted from any refund issued.
Approved refunds are returned to the original payment method. Please allow 5–10 business days for the credit to appear, depending on your card issuer. We confirm by email once a refund has been processed.
Purchases from Selora appear on your statement as [BILLING DESCRIPTOR]. Charges may appear differently depending on the payment processor used at checkout. If you see a charge you do not recognise, please email support@theselora.com before contacting your bank — we can identify it for you immediately.
If something is wrong with your order, email support@theselora.com first. We resolve the large majority of issues within two business days, which is considerably faster than a card dispute, and we would always rather fix the problem directly. We ask for the chance to make it right before you contact your bank.
Selora is a trading name of DMR Investment Holdings LLC
1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801
support@theselora.com · (949) 383-0491
This policy is governed by the laws of the State of Wyoming, and any dispute shall be venued in Sheridan County, Wyoming.
*Add only if you ship internationally:* “We cannot provide refunds or replacements for orders delayed, seized, or destroyed by customs authorities or other local authorities in the destination country. Customers are responsible for confirming that these materials may be lawfully imported to their location.”
